May 08 2008

Artificially Poka-Yoke an e-mail server

Published by Jeff Widman at 11:37 pm under Uncategorized

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Just ran across this fantastic post–how to deal with the CC: deluge. It’s brilliant!

 

In manufacturing, the Japanese have this term Poka-Yoke for mistake-proofing a system. Granted, the people who CC’d Chris weren’t making mistakes–they chose to e-mail him. Their mistake was not tactical, but strategic. Poka-yoke’ing the e-mail server is Chris’s way of telling his team, “Hey, I trust you. Do something other than cover your butt.”

What other ways can you poka-yoke technology to prevent strategic mistakes/assumptions/lazy longcuts?

(Here’s a thought–poka-yoke Firefox!)

 

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